Privacy Policy

Last Updated: March 2026

1. Introduction

Welcome to Madison Muffler & Auto Repair ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us.

When you visit our website `http://www.madisonmuffler.com` and use our services (including booking repairs or requesting estimates), you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.

2. Information We Collect

• Personal Information You Disclose to Us: We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about our automotive repair services, participate in activities on the website (such as filling out contact forms or testimonial surveys), or otherwise when you contact us. This may include your names, phone numbers, email addresses, and vehicle information (make, model, year, VIN).
• Service & Diagnostic Data: As a modern auto repair shop, when your vehicle is serviced at our facility, we collect data from your vehicle's onboard computers (OBD-II data), including diagnostic trouble codes, performance metrics, and maintenance history required to accurately diagnose and repair your vehicle.
• Automatically Collected Information: We automatically collect certain information when you visit, use or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website.

3. How We Use Your Information

We use personal information collected via our website or at our service center for a variety of business purposes described below:

• To Provide Auto Repair Services: To schedule appointments, diagnose vehicle issues securely, source parts, and complete repairs efficiently.
• To Communicate With You: To send service reminders, invoice details, survey requests (e.g., testimonials), and respond to your inquiries.
• To Improve Our Services: By analyzing the diagnostic data and customer feedback to improve our repair standards and shop efficiency.

4. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services (such as with parts suppliers or warranty companies), to protect your rights, or to fulfill business obligations.

5. How Long Do We Keep Your Information?

We will only keep your personal information and vehicle service history for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or ongoing warranty requirements).

6. Keeping Your Information Safe

We have implemented appropriate technical and organizational security measures—including modern encryption and secure shop management software—designed to protect the security of any personal and vehicle data we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.